WE SHIP ALL OVER EUROPE
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SHIPPING

Sweet Plans prepares and packs each order from our studio in Ljubljana, Slovenia with care and love. We ship orders from Monday to Friday. Please note that no orders will be processed or shipped on weekends or holidays.

SHIPPING TIMETABLE

ALL orders are prepped and packed within 1 – 2 business days. The order can be cancelled until shipment. Order can be cancelled sending an e-mail to info@sweet-plans.com or filling out the contact form on our website, in such case, please indicate the order number and personal information, given in the order.

DOMESTIC SHIPPING

All orders will be sent as standard shipping by Slovenian Post office. Rates will be determined by weight of the package. The delivery time is 1 – 7 working days after receipt of payment.

INTERNATIONAL SHIPPING

Please note international orders have extended delivery times. Transit times may vary widely from country to country. Sweet Plans is not responsible for any customs fees, tariffs, taxes or duties incurred on international shipments. Be on the lookout for an e-mail from info@sweet-plans.com with your tracking info and other information once your order ships. We currently ship to locations in Europe: Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Serbia, Slovakia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

Rates will be determined by weight of the package. Once you have added your chosen products to your shopping cart, you can calculate your shipping costs for your country. Just select your country by pressing the pink button “Calculate Shipping”.

Orders will be sent via the Slovenian Postal Service.

IMPORTANT!

Orders followed by a payment method T/T “Bank Transfer” are only valid for three working days. And the ordered products are also stored for three days only. After three days, it will be considered that the order is cancelled and the products will be put back on sale.

RETURNS

We want you to be happy with your purchase at Sweet Plans. You may return un-used product for a full refund or exchange it for another within 15 days of receiving the goods. Shipping and processing fees cannot be refunded.

MAKE SURE YOUR ORDER QUALIFIES

Orders may be returned so long as:

RETURN YOUR ORDER

Send your order, along with its original packing:

SWEET PLANS
Kunaverjeva street 9
1000 Ljubljana
Slovenia

Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.

AWAIT CREDIT

Once a qualified refund is received we will process your refund as soon as possible (within 30 days). Credits for returned items will be applied to the credit card, shipping costs are non-refundable.

IMPORTANT!
Please pack your shipment securely and return it to us. All returns must be shipped to us freight prepaid, as shipping costs are non-refundable. Shipments with COD will not be accepted.

ALL ITEMS MUST BE RETURNED IN PERFECT CONDITION WITH ORIGINAL PACKAGING AND CONTENTS.

Items cannot be returned without a receipt. Credits for returned items will be applied to the credit card, a cash refund is not possible.

PAYMENT METHODS

PRICES

  • All prices are in EUR €.
  • The company can change the prices at all times and new prices apply immediately after the change is published. For the already confirmed purchases the prices indicated in the order apply .
  • Discounts and promotional codes cannot be combined, unless indicated otherwise.

PAYMENT METHODS

Shopping at sweet-plans.com is easy and safe! The following payment options are accepted: DIRECT BANK TRANSFER – universal payment order (T/T) ; CREDIT CARDS (Visa, Mastercard); PAYPAL ; MONETA.

You can choose your payment method at checkout.

Direct bank transfer

Make your payment directly into our bank account. Please use your ORDER ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

ALL TRANSACTIONS ARE SECURE!

IMPORTANT!

BANK TRANSFER INFORMATION

Orders followed by a payment method T/T “Bank Transfer” are only valid for three working days. And the ordered products are also stored for three days only. After three days, it will be considered that the order is cancelled and the products will be put back on sale.

CANCEL ORDER

The order can be cancelled until shipment. Please contact customer service by email at info@sweet-plans.com or filling out the contact form on our website … in such case, please indicate the order number and personal information, given in the order.

RETAIL

Sweet Plans near you (list of stores):

SMILE CONCEPT STORE, Mestni trg 6, 1000 Ljubljana

BABUSHKA BOUTIQUE, Stari trg 18, 1000 Ljubljana

If you would like to be added to our list of potential retailers, please contact us and we will reach out to you as soon as possible!

PAYMENTH EXAMPLE VIA UPN FORM

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